PingPolls Guides
Your go-to resource for mastering market research and insights.
We're actively building a comprehensive library of guides, tutorials, and support articles to help you get the most out of PingPolls. In the meantime, check out the answers to some common questions below.
Frequently Asked Questions
Got questions? We have straight answers. Whether you are on Free, Pro, or Teams, this FAQ will help you understand how PingPolls works and which plan fits you best.
Yes, forever free. No credit card needed, no hidden traps. Unlike other conversational forms tools that charge $25 for only 100 responses, PingPolls gives you unlimited forms and 100 responses monthly at zero cost. Try without commitment.
Absolutely. We follow GDPR standards and store all data securely in San Francisco. Our company, PT Internet Respons Lab, operating under the brand name PingPolls is based in Indonesia and complies with the PDP Law, Indonesia's personal data protection framework that is closely aligned and largely modeled on GDPR. See our Privacy Policy for full details.
We use the Gemini API (Paid Service). Google acts only as a data processor, meaning your responses are not used to train AI models. Prompts and responses may be stored briefly, but only to check policy compliance or meet legal requirements—never for product improvements.
As a survey creator, you control which questions go through AI. Only questions that marked with ✨ are sent to Gemini.
PingPolls is not just another survey tool. We believe conversational forms should feel like real conversations, not clunky drag-and-drop builders. In the era of natural language, people want quick apps, fast feedback, deeper quizzes, and honest answers. That is what PingPolls delivers: higher response rates, more natural interactions, and insights that matter.
Yes. Both Pro and Teams plans support custom domains, so your forms live under your brand, not ours.
Each plan includes AI-powered question creation and editing. Free users can generate up to 100 questions per month, Pro up to 1,000, and Teams up to 5,000. Actual usage may vary since limits are based on prompt complexity and number of questions. We show your usage in a clear 0–100% progress bar inside your dashboard. Paid plans also use smarter AI models with stronger reasoning.
Ask AI Insight helps you dig into survey results by writing messages. Behind the scenes, we group answers into up to 100 clusters, then only send the most relevant ones to Gemini. That means your messages get quicker, sharper answers without overloading the system.
Each plan comes with a monthly limit on how many Insight messages you can ask:
- Free: about 20+ messages
- Pro: about 100+ messages
- Teams: 500+ messages
More specific messages usually use fewer resources, so your allowance stretches further. If needed, the results can also show up in a handy filtered table for easy review.
Yes, anytime. When you cancel, your plan stays active until the end of the billing period. Please note there are no refunds. See our No Refund Policy for details.
