Old vs The PingPolls Way
Numbers lie. A "7 out of 10" tells you nothing about why a customer is frustrated or what actually made them smile. To really understand your audience, you need customer satisfaction survey software with sentiment analysis that goes beyond basic math. PingPolls combines the speed of reaction-based cards with the depth of AI to give you the full picture.
The End of "Rate 1-10"
Traditional CSAT scores are boring for users and vague for you. We replaced the old sliding scales with Sentiment Cards. It is a Certiscore™ feature that feels like a modern app interaction.
- Swipe for Sentiment: Users see a topic (like "Customer Support") and simply react—like or dislike. It is intuitive and reduces the mental effort of picking a number.
- Reaction Time: We measure how fast they decide. A fast "Like" is a strong conviction; a slow "Like" is hesitation. We track this certainty so you know which scores are solid.
AI That Reads Between the Lines
Collecting the score is only half the battle. You need to know the why. PingPolls AI doesn't just store answers; it analyzes them.
- Emotion Detection: Our AI reads through text responses and voice notes to detect the underlying emotion (Joy, Anger, Neutral) automatically.
- Keypoint Extraction: Don't read 500 comments. The AI summarizes the main themes for you, identifying exactly what is driving your satisfaction score up or down.
Smarter Scores, Faster
You get the simplicity of a quick poll with the depth of a research study. By combining Certiscore™'s rapid interactions with AI-driven depth analysis, PingPolls makes CSAT simpler for the respondent and richer for the owner.
