PingPolls Refund Policy
This Refund Policy explains how PT Internet Respons Lab ("PingPolls," "we," "us," or "our") handles subscription cancellations and refund requests for our paid services. This policy is governed by and must be read in conjunction with Section 7 (Subscription) of the PingPolls Terms of Service.
1. Merchant of Record and Payment Processor
All payments and subscription management are handled by our Merchant of Record, Dodo Payments. By subscribing, you acknowledge that Dodo Payments is the authorized vendor of the software.
2. Subscription Cancellation
- Cancellation Process: Subscriptions can be cancelled at any time via the Customer Billing Portal (hosted by Dodo Payments).
- Effect of Cancellation: Cancellation is treated as "End of Cycle." You will retain access to paid features until the last day of your current billing cycle. No further charges will be applied.
- No Partial Refund: We do not provide partial or prorated refunds for any unused time in a billing cycle following cancellation.
3. Policy on Plan Downgrades
- PingPolls uses an "Immediate Proration" model for all plan changes.
- No Refund for Downgrade: If you downgrade to a less expensive plan, the difference in value for the remainder of the current billing cycle will not be refunded to your payment method.
- Account Credits: This surplus amount will be automatically converted into PingPolls Account Credits and applied to your balance.
4. Strict No-Refund Policy
By default, all payments made to PingPolls are non-refundable. Refunds will not be provided for reasons including (but not limited to):
- Failure to cancel your subscription before renewal.
- Claims for unused time within a billing cycle or following a cancellation.
- Change of mind, general dissatisfaction, or claims unrelated to a technical error.
- Unused Account Credits.
5. Exceptions and Refund Method
Exceptions: Refunds will only be considered in the event of a proven, verified technical error resulting in a duplicate or incorrect deduction (e.g., double deduction).
- Eligibility: To be eligible, you must submit a request to support with verifiable documentation (e.g., a screenshot of your bank statement or Dodo Payments receipt) confirming the error.
- Method of Refund: If a refund is approved at our sole discretion, PingPolls reserves the right to issue the refund in the form of PingPolls Account Credits rather than a reversal to the original payment method, unless mandated otherwise by applicable law.
- Account Credits: Credits are non-transferable, have no cash value, and can only be used to offset future PingPolls subscription costs.
6. Contact Us
For refund requests under the stated exception, please contact our support team via the get in touch page or email us at [email protected]. We will review your request in accordance with this policy and the Terms of Service.
By subscribing to PingPolls, you confirm that you have read, understood, and agreed to this Refund Policy.
